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Choosing a dial-in number

Which dial-in number should I give my guests?

Express Virtual Meetings has an extensive list of dial-in numbers for countries all across the world, as well as major cities in both Australia and New Zealand. Our dial-in numbers sheet includes toll free access numbers, local capital city numbers and international access numbers. There's a choice of numbers that can be used by your guests if they are located in a major city in Australia and New Zealand.

The information below is designed to help you choose which numbers you'd like to distribute to your guests.

Want to distribute minimal numbers to your guests?

Location of guest

AUSTRALIA

NEW ZEALAND

INTERNATIONAL
any other country

Number to distribute

1300 254 410

0800 480 263

Relevant number listed under “international access”

 

 

 

 

Are you cost-conscious and need the cheapest option?

Location of guest

AUSTRALIA
any capital city or the Gold Coast

AUSTRALIA
all other places

NEW ZEALAND
Auckland/Christchurch/Wellington

NEW ZEALAND
all other places

INTERNATIONAL
any other country

Number to distribute

Relevant number listed under “local capital city”

1300 254 410

Relevant number listed under “local capital city”

0800 480 263

Relevant number listed under “international access”

 

 

 

 

 

 

The Detailed Version

Participants within Australia and New Zealand

The most cost-effective option:

  • On the dial-in numbers sheet, there is a list of Australian and New Zealand city numbers.

  • Participants located in an Australian or New Zealand city listed on the dial-in number sheet dial the local access number listed for that city.

    Who pays? The host pays for the cost of this call. The participant may incur the cost of a local call dependant on their phone carrier.

  • Participants located outside of the listed Australian or New Zealand cities dial the toll free access number.

    Who pays? The host pays for this call.

  • If you dial the capital city number from outside of that city, you will be able to get into conference but may incur a long-distance charge. This will be charged to the bill payer of the phone being used.

    Who pays? The host pays for this call. The bill payer of the phone being used may also pay a long-distance charge.

The easiest option:

To make the invitation process easy, the host can provide all guests with the same national toll free number rather than the complete list of dial-in numbers. This is useful when the guests are located in both metro and regional areas. However, if everyone uses this number it will be more expensive for the host.

Who pays? The host incurs the charge of everyone using the toll free number.

Please be aware that some mobile phones are not able to call toll free numbers. If this occurs, call the “all other countries” number from your mobile or use a landline instead. To solve this issue, contact your mobile phone carrier.

Participants outside Australia

If you can access a landline or local mobile:

  • Participants located in Auckland, Christchurch or Wellington use the local access number from a landline or mobile.

  • Participants in any other international location use the international toll free number for the country they are in. Be aware that some mobile phones are not able to call toll free numbers. If this occurs, call the “all other countries” number from your mobile or use a landline instead. To solve this issue, contact your mobile phone carrier.

If you cannot access a landline or local mobile (e.g Australians travelling with their own mobile):

  • Use the “all other countries” number (listed under the international toll free numbers) from your mobile.

If you’re having difficulties joining your conference, our operators can assist you or even join you into the conference if necessary.

Things to remember:

  • You don't need to add a prefix to the international toll free numbers.
  • International toll free numbers are available to landlines and local mobiles only.
  • Some mobiles may not have access to toll free numbers.

What costs are associated with conferencing?

Host

If your guests use a national toll free number, they may incur a charge depending on their carrier. However, the host is invoiced at a higher rate than if the guests use the local capital city number.

If your guests use a local capital city number, they may incur the cost of a local call on their phone.

Please note: if they dial the local capital city number from outside of that city, they will be able to get into conference but may incur a long-distance charge. This will be charged to the bill payer of the phone being used.

If your guests use an international access number, the host will be charged at a higher rate and the owner of the phone will also be charged.

In order to keep the cost of your conference to a minimum, ask your guests to use the local city numbers or international access numbers.

Guests

For the best chance of avoiding any additional charges, you must use the national toll free number.