Frequently Asked Questions

Everything you need to know about conference calling with Express.

getting started | conferencing questions | recording | features | call security | costs


Getting Started


What is a conference call?

A conference call enables you to talk to multiple people all over the world at the same time via telephone.


What does Express Virtual Meetings offer?

Express Virtual Meetings offers DIY or operator-assisted audio conferencing and web conferencing services. Our capabilities are:

1. Audio Conferencing: a do-it-yourself conferencing option

2. Operator Connect: an operator dials participants into conference and is on the call for support if needed

3. Talent Connect: an operator manages celebrity interview schedules 

4. Event Connect: host any large conference call such as your earnings call or annual board meeting

5. Web Conferencing: share screens, work on documents together in real time and see each other via webcam using online conferencing technology


What does audio conferencing involve?

Audio conferencing is a do-it-yourself conference call service. There are no bookings necessary, no contracts and no downloads. Audio conferencing allows you to schedule a call with your team or clients across multiple locations at any time. You simply:

  • choose a date and time for the conference
  • invite your participants
  • advise your participants of the dial-in numbers and guest code
  • start conferencing


What is an operator-assisted conference call?

An operator-assisted conference call allows you to focus on your meeting agenda rather than its logistics. There is no need for dial-in codes and guest codes as the operator connects participants as required. The operator can also implement a range of valuable conference call features on your behalf.


How do I sign up?

You can fill out this form and one of our operators will contact you to set up your account.


Conferencing Questions


How do I hold a conference?

The attendees join the meeting by using the relevant dial-in number and access code, depending on whether they are the host or a guest.

Read our Guide to Conference Calling here.  Or you can watch our video on How to conference call here.


Do I need to book my conference call?

You do not need to book an audio conference call service, but you do need to book an Operator Connect, Talent Connect or Event Connect service.


How do I start a conference call?

The host gives their guests the Guest Access Code and the list of dial-in numbers. Everybody then dials in to the conference from wherever they are in the world using their relevant dial-in number. The host enters the Host Access Code and the guests enter the Guest Access Code to start conferencing!

Can different departments in my company hold conferences at the same time?

You can add additional conference groups to your account so that multiple conferences can be held at the same time. Separating your conferences by providing staff with individual Host Codes ensures you can track usage and costs more effectively.

Can overseas participants use the service?

Participants can dial in from any country in the world. If your country isn't listed on our dial-in numbers page, please contact us for alternative instructions.
Please note: participants in Northern Ireland must use the United Kingdom number, and participants in the Republic of Ireland use the Ireland number.


What equipment do I need to conference?

All you need to conference is a telephone. It can be either a mobile or landline telephone, although calls from mobiles may incur additional charges from your mobile provider.


Can I record my conference?

You can record your conference for $25 (ex. GST). You can manually record each conference or you canset up your account to automatically record all of your conferences.


How do I mute and unmute all participants?

The host is able to place all guests on mute by pressing 250#. They can be unmuted by pressing 200#. Individuals can mute and unmute themselves by pressing *6. Groups can be customised to automatically start in 'Presentation Mode' or 'Discussion Mode'. To change your standard settings, please call us on 1800 266 337.


Does my voicemail pick up while I am on a call?

Your phone will function as if you were on any other call.


How do I join a conference that is already in progress?

Simply dial into the conference at any time and a tone will tell the others that someone has joined the conference.


What if I lose my phone connection during a call?

If you lose your phone connection, just redial the dial-in number and follow the prompts.


How many participants can there be on the phone?

The conferencing system can accommodate hundreds of participants in one conference call. However, if you need to hold an event for over 30 people, please call us so we can tailor your group for the best conference experience.


What information should I provide to my participants to invite them to join a conference call?

Each participant will need:

  • The dial-in phone number
  • The Guest Access Code


Call Security


How can I prevent unwanted participants from entering the conference?

There are a number of ways to prevent unwanted participants:

  • keep your access codes secure
  • request new dial-in access codes when staff leave
  • only issue conference start times and dates to those participants you want in attendance
  • once guests have entered the conference, the host can lock and unlock the conference by pressing *7
  • the host can hear how many parties have joined by pressing *0*6*6 and can return to the conference by pressing *9
  • you can book an Operator Connect conference so that only the participants on the list you provide are connected to the call


Can someone enter the conference without me knowing?

No, the default settings for all groups give a short tone to signal any new participant entering your conference. These settings can be customised at your request, such as name announcement upon entry.




How much will my conference call cost?

The price of your conference will depend on where your participants are dialling in from. View our pricing page here or contact us on 1800 704 782 for more information.


Are the participants of the conference call charged?

Participants using the toll-free dial-in number on a landline will not be charged. The use of a mobile phone may incur charges from the mobile phone carrier. If participants use a local dial-in number from outside the local calling area in Australia or internationally, they will incur long distance charges on their phone bill. For operator-assisted calls, participants are not charged as the operator is dialling them in to the call.


Are there any monthly charges or additional fees?

There are no monthly fees for any of our conferencing services. We do charge an additional fee for after-hours operator-assisted conferences. You can view these charges on our pricing page.